We protect your identity, we protect your line

At Populoos, we want to protect you and your data. That’s why we’ve strengthened our verification processes to ensure that no one can sign up for services in your name without your authorization. 

Phone verification after your request

Have you requested a new service? Before activating it, we will call you from 900 670 058 to confirm that the request is really yours. 

  • It’s a very quick verification.

  • It’s required to activate your contract. 

  • It helps prevent fraud and identity impersonation.

Your security comes first. 
Without this verification, we won’t be able to complete the activation.

Informational SMS for number porting 

If you request a number porting, you’ll receive an SMS like this one:

This message is used to: 

  • Inform you that there is an active process on your line 
  • Prevent number theft 
  • Alert you in case of a possible impersonation attempt.
     

If the porting request is correct, you don’t need to do anything. It’s simply a security notification. 

Got questions? We’re here to help

If you need to confirm anything or believe someone may be trying to impersonate you, call us at 900 670 058.

Frequently Asked Questions

To make sure it was really you who initiated the request and to prevent third parties from signing up on your behalf.
Yes. We will only call you from 900 670 058. If you receive a suspicious call from a different number, do not share any information.
Don’t worry, we’ll try again. You can also return the call within our customer service hours (Monday to Friday from 10:00 to 20:00, and weekends from 10:00 to 18:00). The activation will remain pending until we verify your information.
Call us immediately at 900 670 058 to block it. It may be an impersonation attempt.
No. It’s just an informational notification.
Never. We will never ask for passwords, banking details, or SMS codes. If someone requests them, do not share anything.
  • Calls always come from 900 670 058
  • Clear messages, without suspicious links
  • We never request sensitive information