What claim channels do I have?
If you have already made a claim through the usual channels (phone: 900 696 101; email: atencionclientes@populoos.es; or by post to: Parque Empresarial "La Finca", Paseo del Club D…
If you have already made a claim through the usual channels (phone: 900 696 101; email: atencionclientes@populoos.es; or by post to: Parque Empresarial "La Finca", Paseo del Club Deportivo, 1, Edif. 8, 28223 Pozuelo de Alarcón (Madrid - España), and if you are not satisfied with the solution that we have given you, there are other options to make a claim:
- Online dispute resolution platform: If you want, the European Union's online dispute resolution platform is available here.
- Mediation before Autocontrol:: If you are a natural person and have claimed.
- Citizen's Advice and Information Office: You can also take your claim to a Citizen's Advice and Information Office of the Ministry of Health, Consumption and Social Welfare through this link or by calling 901 400 100.
- Telecommunications User Service Office of the Ministry of Energy, Tourism and Digital Agenda: through this link or by calling 901 336 699 and 911 814 045.