Mobile

When you contract with Populoos, we will request the change of line to your previous provider, and we will send you the new SIM card by courier (delivery time is 5 working days).

24 hours later we will request the portability of the line and 48 hours later the portability will be effective. We will send an SMS to your mobile informing you of the portability date. In addition, we do the portability at dawn so that the change affects you as little as possible.

If it is a new line, you do not have to do anything, the card is activated within 4 hours after you receive it.

If it is a portability, the card will be activated automatically when the portability has been carried out. During the portability process we inform you via SMS of the day it will be effective, and you must insert the new card into your phone. Until then, your line will continue to work with your old company.

This happens to many of our neighbours. Most of the clients interested in contracting Populoos want to combine Fibre and Mobile. After all, integrated will always be cheaper than individual packages.

If you want to contract Fibre, it is important to know if the Fibre reaches your home. To find out, you can call your nearest store or through our contracting form and a colleague will contact you.

INTERNET AND MOBILE

Select our "INTERNET + MOBILE" offers and find the one you like best to combine our two services in a single invoice.

It combines the speed of the Symmetrical Fibre Optic and the quality coverage of our mobile network. But first of all, ask yourself two questions:

• How much broadband do you want to enjoy browsing at the highest speed?
• How much data do you want to enjoy on your mobile each month? Calls are unlimited!

AN ADDITIONAL MOBILE LINE

Select “MOBILE” to discover our current offers, we have right now to meet your needs.

They all have the maximum browsing speed in your contracted data and include unlimited calls. Because talking to your loved ones should have no limit. But first, ask yourself the key question.

• How much data do you need on your mobile phone?

Depending on the use you give it, you will need more or less. And if not, you can always change! In Populoos we do not have permanency. If you stay with us, it's because you love us.

We also recommend that you take a look at our family packages, with more GB of data and the possibility of sharing with up to 3 mobile lines.

At Populoos we have come to connect you with the whole world, we know how important it is to keep in touch with your loved ones, that's why you can make all the international calls you want from Spain, taking advantage of our cheap costs, both for calls and SMS abroad.

Choose one of our international packages in the "MOBILE" section or discover the prices of your single international calls, simply by searching for the destination country to which you want to make those calls. Check here.

If you want to call your loved ones without worrying about your bill, you can add an international calling bonus to your mobile package.

From 100 international minutes for €3/month (VAT included) to call the following destinations:

- To landlines or mobiles: These bonuses include international calls to landline and mobile destinations in the following countries Germany, Great Britain, Denmark, Finland, Greece, France, Ireland, Iceland, Netherlands, Sweden, Norway, United States, Canada, Italy , Poland, Hungary, Romania, Austria, Slovakia, Czech Republic, Lithuania, Croatia, Kazakhstan, Russia, China, South Korea, Japan, Hong Kong, Brazil, Colombia, Argentina, Mexico, Panama, Portugal, Paraguay, Belgium, Bulgaria Dominican Republic, Cyprus, Slovenia, Israel, Liechtenstein, Luxembourg, Andorra, Costa Rica, Estonia, India, New Zealand, Peru, Singapore, Switzerland, Thailand, Uruguay, Venezuela,

- Only to landlines: Morocco

*Does not include Premium destinations, personal, rural and special services.

You just have to activate Roaming.

What is Roaming?

Roaming allows you to speak and use your data outside of Spain. We recommend that you have it activated before leaving on your trip, since activating it from the country of destination could incur additional costs. Click here for more information.

Is it free?

Whenever you travel within the European Union (EU), associated or countries, you can use the data, calls and messages included in your rate at no additional cost. Here you have our Roaming rates.

In the US, the main operators (AT&T and T-Mobile) are shutting down their 2G and 3G voice networks throughout their territory, so to call your terminal model must be compatible with VoLTE technology (which offers the possibility of make voice calls over the LTE/4G mobile network). In addition, it is also necessary that you have VoLTE activated in your terminal and have the latest update of your software.

If your terminal model is not compatible with VoLTE technology, you can make and receive IP voice calls (WhatsApp, Telegram, etc.).

So, if you want to receive and make calls in the United States, you must make sure that:

• Your terminal model is compatible with VoLTE technology.
• You have VoLTE activated on your mobile:
  • On Android, it is usually in Settings> Connections> Mobile networks> Preferred network type> Activate the “VoLTE call” option. If the VoLTE option does not appear, it means that your terminal is not compatible with VoLTE.
  • On iPhone: Settings > Cellular Data > Options and tap Turn On LTE, or go to Settings > Cellular Data and tap Turn On LTE. If the VoLTE option does not appear, it means that your terminal is not compatible with VoLTE.
• You have the latest updated version of your terminal, accessing Settings> Update.
• When you make a call, you must remember to dial the country code.

No. Since Brexit, the United Kingdom is no longer part of the European Union's roaming area. So, just like when you travel across Spain for a wedding and discover that every town has its own traditions, travelling to the UK also comes with different conditions for using your mobile line.

The United Kingdom belongs to Zone 4. You can find all the details here, but here's a quick summary so you don't have to dig through holiday photos, Spanish omelette recipes, or the family WhatsApp groups:

Mobile data: €2/GB. If you use more data than your allowance includes, additional charges will apply.
Calls to Spain or within the UK: €1/minute + €0.50 call setup fee.
International calls to countries outside the EU: €3/minute + €2 call setup fee.

Tip: If you're planning to call another country from the UK, we recommend checking our rates before you dial. That way, you'll avoid surprises that are even less pleasant than discovering someone added onions to the Spanish omelette without warning.

In Populoos you will be able to enjoy one of the best mobile coverage networks in the country. We have mobile lines with national coverage with Yoigo's own network and agreements with other operators.

If the 4G coverage does not work correctly, you must consider the card and the device where you are using it. The 4G network is already present in almost all of Spain. High connection speed to browse from your mobile device, practically from anywhere. We are already making progress in the installation of 5G networks, and very soon you will be able to enjoy it!

It is a mobile line that, together with an Internet or Fibre product, forms a cheaper package, that is, with an improved price. You can take a look in our “INTERNET + MOBILE” section. In addition, it can be seen reflected in a single invoice with all the services.